Privacy Policy

AGRO VANTAGE SDN. BHD.
1699901-P / 202601037807
UNIT F03-15, 2D JALAN YAHYA AWAL, KAMPUNG GERTAK MERAH, 80000 JOHOR BAHRU, JOHOR
agro_vantage@outlook.com
agrovantageom.com

This Privacy Policy explains how AGRO VANTAGE SDN. BHD. collects, uses, stores, and protects customer information when customers browse this website, make enquiries, create an account, place orders, arrange delivery, request support, or communicate with us about plant fertilizer, plant soil, gardening tools, gardening accessories, and related garden supplies.

We may collect customer names, contact details, billing details, delivery details, order records, payment confirmation details, account information, enquiry messages, product preferences, website usage information, and information reasonably needed to process purchases or respond to customer service matters.

Customer information is used for order fulfilment, delivery arrangement, payment confirmation, customer support, account administration, fraud prevention, dispute handling, legal compliance, tax and accounting records, website security, and service improvement. We do not sell customer personal information.

Information may be shared only with service providers involved in payment processing, courier delivery, website hosting, technical support, accounting, legal compliance, or operational services needed to complete an order or maintain this website.

Customers should make sure that information submitted during checkout is accurate and up to date. Incorrect names, phone numbers, delivery addresses, or payment details may delay order processing, courier delivery, or customer support.

We take reasonable steps to protect customer information against unauthorised access, misuse, loss, or disclosure. Customers are responsible for keeping their own account login details secure and should contact us promptly if they suspect unauthorised account activity.

Customers may request access, correction, or deletion of personal information, subject to legal, tax, fraud-prevention, and business record requirements that may require us to keep certain records for a reasonable period.

For questions about this policy or an order, customers may contact us at agro_vantage@outlook.com.