Shipping Policy

AGRO VANTAGE SDN. BHD.
1699901-P / 202601037807
UNIT F03-15, 2D JALAN YAHYA AWAL, KAMPUNG GERTAK MERAH, 80000 JOHOR BAHRU, JOHOR
agro_vantage@outlook.com
agrovantageom.com

Orders are processed after payment confirmation and shipped to the delivery address provided by the customer during checkout or order confirmation.

Processing and delivery times may vary based on stock readiness, order volume, courier schedule, destination, public holidays, weather, traffic conditions, service disruptions, and other circumstances outside our direct control.

Customers must provide accurate recipient names, phone numbers, full delivery addresses, postcode, and any important delivery instructions. Extra charges or delays may apply if a parcel is returned, held, redirected, or delayed because of incorrect or incomplete information.

Fertilizers, soil products, tools, and gardening supplies may require protective packing depending on weight, leakage risk, dust control, sharp edges, fragility, and courier handling requirements.

After shipment, courier tracking information may be provided where available. Customers should monitor the tracking status and respond promptly to courier calls, delivery attempts, or collection notices.

Customers should inspect parcels promptly after delivery. If the outer packaging is badly damaged, opened, wet, or appears incomplete, customers should keep the packaging and take clear photos before disposing of anything.

If a parcel arrives damaged, incomplete, or with an incorrect item, customers should contact us within 24 hours with photos of the item, outer packaging, inner packaging, waybill, and order details so we can review the case.

Delivery delays caused by courier operations, incorrect addresses, missed delivery attempts, customs or regulatory checks, or events outside our control do not automatically qualify for cancellation once an order has been shipped.

For questions about this policy or an order, customers may contact us at agro_vantage@outlook.com.